Careers | Zipi

CSM Job Description

Zipi's Customer Success team engages our customers to drive Zipi adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive and administration teams in the launch, driving ongoing adoption and play a central role in directing the future of the product.

What You’ll Do

Drive retention and growth among our customers by understanding their business needs and helping them succeed
Enable successful roll-out of Zipi to customer admins and agents, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually.
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
Identify opportunities for customers to act as Zipi advocates (e.g. testimonials, case studies).
Collaborate closely with the Sales team to support pilot customers, renewals, and expansion opportunities.
Compile and organize resources across the Zipi org as needed to support customers needs.
Represent the voice of the customer to inform our sales process and product roadmap.

What We’re Looking For

2+ years in a Customer Success, Relationship Management, Account Management, or similar role.
Experience working with large enterprise customers.
Exceptional communication skills, highly organized, collaborative and detail oriented.
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
Empathetic, positive attitude with a desire to help our customers reach their goals.
Experience working in the real estate industry preferred (familiar with back office, accounting, commission structures, etc).

Skills

Results-driven mentality, with a bias for speed and action.
Strong problem-solving skills, with the ability to translate data into insights. Experience with G Suite (docs, sheets, slides) preferred.
Strong presentation skills.
Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

Job Description

Zipi is looking for a high velocity Account Executive (AE) to help us grow revenue. We are on pace to double in size this year but need motivated and determined sales professionals to reach our goals. This is an exciting opportunity for someone with 2-5 years selling experience to be part of an exciting software-as-a-service (SaaS) business.

What You'll Do

Deliver quality and tailored demonstrations of Zipi to prospects based on the prospects needs and priorities
Understand customer goals, plans, challenges, timeline, budget, authority
Meet or exceed your monthly goals
Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices
Supplement your pipeline by completing lead generating activities including cold calls, emails, and social touches

What We're Looking For

2-5 years experience as a sales representative and/or sales prospecting
experience
Ability to speak with CEOs, CFOs, VP Finance, Controllers, Accountants and ask intelligent questions
Self-motivated with ability to work in fast paced, changing environment
Genuine customer empathy
Organized and strong time management skills
Excellent written & verbal communication
A thirst for knowledge and growth in a start-up environment
A sense of urgency and persistence
Flexibility - we're a small company that moves and reacts fast

Skills

Results-driven mentality, with a bias for speed and action.
Strong problem-solving skills, with the ability to translate data into insights. Experience with G Suite (docs, sheets, slides) preferred.
Strong presentation skills.
Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

Join The Team

Opportunity awaits

CSM Job Description

What You’ll Do

What We’re Looking For

Skills

Job Description

What You'll Do

What We're Looking For

Skills

Thank You

6520 Lonetree Blvd #1032 Roseville, CA 95765