Position Title: Head of Sales
Reports to: CEO (Founder)

Job Description

Zipi is looking for a Head of Sales to own everything within our Sales department. This individual will be responsible for collaborating with our CEO in architecting a sales strategy to align with our 2021 forecast and beyond. They will be responsible for all aspects of our sales team including, Account Executives, Business Development Representatives, Marketing alignment, Enterprise Sales, Budget/Forecasting, hiring, coaching & developing, competitive analysis, implementing sales strategies, and much more. 

The ideal candidate will have an entrepreneurial spirit as they will be essentially building this team from the ground up. Clear expectations and goals will be outlined but the candidate will be responsible for innovatively creating and executing the sales strategy they have developed.

Responsibilities

• Own all plans and strategies for developing business and achieving the company’s sales goals
• Prepares forecasts and KPI reporting for the sales leaders, CRO, and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning.
• Build process and funnel for manual top-down reachout, onboarding, activation, and expansion
• Establish the lead requirements needed to meet your sales objectives
• Provide full visibility into the sales pipeline at every stage of development
• Establish and foster partnerships and relationships with key customers and partnerships 
• Create and implement strategic sales and marketing plans that successfully achieve business objectives
• Monitor competitors' products, including relevant sales and marketing data
• Kick a lot of ass
  
  

Competencies

• Coachable
• Horse like work ethic 
• Unreasonable level of urgency 
• Innate sales ability

Skills and Qualifications

• Minimum of five (5) years successful sales experience with some managerial or team lead experience
• Evidence of being a top producer (exceeding quota, president’s club, career advancement, etc.)
• Strong ability to learn new technologies and ramp up quickly
• Strong business acumen with excellent closing skills
• Relentless work ethic and strong commitment to exceeding goals
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
• Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

Zipi is looking for a high velocity Account Executive (AE) to help us grow top line revenue. We are on pace to 10x this year but need motivated and determined sales professionals to reach our goals. This is an exciting opportunity for someone with 2-5 years selling experience to be part of an exciting software-as-a-service (SaaS) business.

What You'll Do

• Deliver quality and tailored demonstrations of Zipi to prospects based on the prospects needs and priorities
• Understand customer goals, plans, challenges, timeline, budget, authority
• Meet or exceed your monthly goals
• Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices
• Supplement your pipeline by completing lead generating activities including cold calls, emails, and social touches

What We're Looking For

• 2-5 years experience as a sales representative and/or sales prospecting experience, preferably with real estate back-office and/or accounting software.
• Ability to speak with CEOs, CFOs, VP Finance, Controllers, Accountants and ask intelligent questions
• Self-motivated with ability to work in fast paced, changing environment
• Genuine customer empathy
• Organized and strong time management skills
• Excellent written & verbal communication
• A thirst for knowledge and growth in a start-up environment
• A sense of urgency and persistence
• Flexibility - we're a small company that moves and reacts fast

Skills

• Results-driven mentality, with a bias for speed and action
• Strong problem-solving skills, with the ability to translate data into insights. Experience with G Suite (docs, sheets, slides) preferred.
• Strong presentation skills.
• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

This position involves creative outbound outreach in finding the right prospects and matching Zipi services to meet real estate company's back-office and accounting needs. Our Business Development Representatives serve as the front-line in prospect outreach with the goal of generating qualified opportunities for our sales team.

You are a great relationship builder and problem solver with a hunter mentality. You will be the voice of Zipi as we execute and explore new channels of acquiring business.

As a business development representative, you will:

• Use prospecting strategies to lead initial outreach to prospects.
• Identify the needs and challenges of the prospective customer.
• Determine the prospect's interest level in back-office and accounting software.
• Schedule discovery meetings for sales representatives and prospects.

Required qualifications:

• Self-motivated team player with high social intelligence and a natural inclination for selling.
• Driven and can show evidence that they thrive in a competitive, merit-based environment.
• Excellent phone, writing, and listening skills.
• Self-starter who has a desire to learn, grow, and excel in their role.
• Knowledge of business processes and organizational structures.
• Interest in PropTech and FinTech.
• At least one year of professional lead generation / sales experience.

Desired qualifications:

• Experience exceeding monthly activity goals/quotas.
• Understanding of the real estate industry.

This person will support a variety of cloud workloads and will be instrumental in setting standards on key technologies. You will help drive both performance and cost efficiencies within Google Cloud Platform infrastructure. Will deliver innovations around build pipelines, infrastructure automation, and performance. The position will also assist with internal IT infrastructure operations and user management.

Prerequisites

• 3+ years experience with Google Cloud Platform Serverless Orchestration on a commercial SaaS product.
• Setup and Configuration of Cloud Monitoring & Logging
• Developed & Managed CI/CD
• Experience with database technologies (SQL, NoSQL, memory cache)
• Experience managing file, block, and object storage architectures
• Basic networking (routes, security groups, firewall rules)

Nice-to-Haves

• Previous Experience with Stackdriver
• Sentry as APM tool
• Google Cloud Source Repos (CSR)
• Google Cloud Functions, AppEngine, Datastore, Spanner.
• Google Cloud Trace libraries used to setup distributed Tracing in PROD
• Instrument code to enable Cloud Profiler, Cloud Tracing and Cloud Debugger G Suite Management Experience Javascript, Typescript, Node.js

Expectations

• Establish Proactive Monitoring and Alerting of Metrics. Use metrics to drive the scalability and health of infrastructure and applications.
• Blackbox Monitoring - Monitor and provide notifications of user-visible attributes of the system, for example:
  
  
  • Service Uptime
  • Response Time (latency)
  • Error count/rate
    
    

• Whitebox Monitoring - Monitor and provide notifications of internal attributes of the system, for example:
  
  
  • CPU utilization
  • Memory utilization
  • Instances utilized
  • Billing alerts
    
    

• Define and expand beyond initial KPI baseline.
• Realtime Dashboards & Automated Reporting
• DevOps Automation
• Deployment Monitoring, for example:
  
  
  • Frequency of Deployments
  • Track Failed Deployment
  • Automate recovery of failed deployments
    
    

As a Product Manager, you will lead engineers and designers to deliver industry-leading experiences for real estate brokers, agents and consumers using Zipi. As an expert in consumer-grade products, you will be responsible for connecting clients to all the resources they need with the ultimate convenience and usability while ensuring security and reliability. In collaboration with our product and engineering teams, you will extend Zipi’s leadership as a global platform that simplifies real estate sales, leasing and management for consumers.

What you will be doing (Expectations):

• Set the strategy and roadmap for Zipi’s end-user (brokers, agents and consumers) facing capabilities and lead products and features under your management to ensure our investments in this space will result in the highest value for our customers.
• Own the ‘what’ and the ‘why’ of your ideas and lead them to become new features of, or ancillary products to the Zipi platform.
• Lead the scoping and creation of features and products, communicating and driving what your customers need through our agile process.
• Maintain diligence and perform analysis on the market Zipi serves to understand competitive offerings, their positioning, functionality and value propositions.
• Work with customers, managers, user experience, architects, engineering teams, QA, marketing, sales, customer success, and senior leadership to formulate and execute the best path forward.

 

What you should have (Prerequisites):

• You have 5 years of experience as a Product Manager directing the strategy and execution of customer facing products.
• Product management experience building and maintaining large-scale software systems supporting consumers in a B2C environment or enterprise end-user personas in a B2B2C environment.
• Experience delivering products with consumer-grade user experiences, working with end-user or consumer personas.
• Develop detailed product specifications with user scenarios, acceptance criteria, and success measures that are specific to data products – like product instrumentation, data storage, accessibility/usability via tools, data grain, and frequency – generally, reduce the number of assumptions that engineers have to make.
• Ensure products/solutions are purpose-built to address core business questions and operational needs, actively bring the product back to the business model and strategy.
• Experience building serverless products on the Google Cloud Platform.
• Data-centric approach and technical expertise to help develop and measure the impact of a solution.
• You know how to influence people to get things done across any job function. People love working with you.
• Ability to make trade-off decisions that identify core needs and solve them quickly.
• Proven experience working in iterative agile development methodologies
• Degree in Computer Science, Engineering, Mathematics, or related industry experience (preferred, but relevant job experience may be considered).
• Experience with delivering product to multiple device environments such as Web, Android, iOS, or other end-user or consumer devices.
• Experience with Real Estate related technologies such as CRM, Accounting, IDX, MLS, Task Management, or similar systems is a bonus.
• Empathy, humility, passion, precision, organizational skills, self-direction, presentation skills.
• Knowledge of the roles in the agile process with deep appreciation of user research, current states of design and user experience.

 

What will set you apart (Nice-to-Haves):

• Track record of managing individuals and teams to accomplish tasks within budget and provided timelines.
• Working Knowledge of Google Cloud Platform architecture.
• Javascript, using a more modern framework like Angular front end in the last few years; Node on the backend.
• Thought leadership in technology systems and modern infrastructure for scalability.
• Highly analytical and collaborative qualities with strong technical, strategic, and problem-solving skills.

As a Senior Software Engineer on the developer ecosystem and API product you will help build a turnkey, sustainable way for Platform users to access all Zipi services. You will help enable internal and outside teams to integrate with the Zipi Platform quickly and simply, rather than manage hundreds of underlying platform features.

Prerequisites

• 3+ years of using Node.js on a commercial software project.
• 5+ years of experience developing SaaS applications in the public cloud.
• Experience Designing and Deploying APIs.
• Solid understanding of API design, canary deployments, and feature flags.
• Strong Understanding of Best Practice Security Principles for Public Cloud SaaS product.

Nice-to-Haves

• Be an exemplar software engineer, who crafts elegant, quality code that is resilient and scalable.
• Google Cloud and Tyk API Gateway expertise.
• Javascript, using a more modern framework like Angular front end in the last few years; Node on the backend.

Expectations

• Partner with product, UX and other senior engineers on feature discovery and rapid prototyping to help shape the long term API developer ecosystem roadmap in the product portfolio.
• Provide expertise in crafting the public API to serve as a robust and purpose driven ecosystem for the developer community.
• Have a major impact across the engineering org by being a role model and mentor for other engineers.
• Help the entire team continuously improve our processes, techniques and technologies.

We’re looking for a Full-Stack developer who dives deep into tech and is trusted by their peers to come up with the best solutions for any problem. We design as a team, we code review each other's work, and we invest in automated testing and deployments. We look for phenomenal teammates who are able to tackle problems under tight constraints and deliver forward-thinking solutions.

The team builds a platform and feature set that is designed to improve people’s lives through experiences they have with real estate. Our entire tech stack is on cloud-based infrastructure, from the UI to the data, and everything in between. The ideal Full-Stack developer will collaborate with peers to create a new user experience for our customers while ensuring the Back-End is built securely and to scale through corresponding APIs and services.

Prerequisites

• 5+ years experience in a professional programming position.
• Deep knowledge and experience in UI
• Technologies (Angular, Typescript and Javascript).
• Experience building applications with Node.js.
• Experience modeling data in relational and NoSQL databases.
• Experience querying with ElasticSearch.
• Experience building on Public Clouds.
• Experience writing REST APIs.
• Experience with micro-services architecture and server side technologies.
• Aptitude to independently learn new technologies.
• Have a belief in automation and tooling as a critical part of the software lifecycle.

Nice-to-Haves

• Experience building on Google Cloud Platform infrastructure.
• Experience modeling data in Google Datastore and Spanner.
• Experience using Google Cloud Functions and AppEngine.
• Building middleware to sync data between disparate systems.

Expectations

• Build software applications, unit testing, code review, test automation and continuous delivery.
• Collaborate with the team to design, develop, and support new features.
• Integrate software components and third-party programs.
• Create technical documentation for reference and reporting.
• Maintain coding, compliance, & security standards with good knowledge of web application vulnerabilities such as cross-site scripting (XSS), session hijacking, SQL injection, CSRF (Cross-Site Request Forgery), OWASP Top 10, and other attack vectors.
• Architecture and development of responsive and mobile first web applications and APIs.
• Collaborate closely across development disciplines to coordinate, and in some cases drive feature functionality and implementation.
  
  

We’re looking for a Full-Stack developer who dives deep into tech and is trusted by their peers to come up with the best solutions for any problem. We design as a team, we code review each other's work, and we invest in automated testing and deployments. We look for phenomenal teammates who are able to tackle problems under tight constraints and deliver forward-thinking solutions.

The team builds a platform and feature set that is designed to improve people’s lives through experiences they have with real estate. Our entire tech stack is on cloud-based infrastructure, from the UI to the data, and everything in between. The ideal Full-Stack developer will collaborate with peers to create a new user experience for our customers while ensuring the Back-End is built securely and to scale through corresponding APIs and services.

Prerequisites

• 5+ years experience in a professional programming position.
• Deep knowledge and experience in UI
• Technologies (Angular, Typescript and Javascript).
• Experience building applications with Node.js.
• Experience modeling data in relational and NoSQL databases.
• Experience querying with ElasticSearch.
• Experience building on Google Cloud Platform infrastructure.
• Experience writing REST APIs.
• Experience with micro-services architecture and server side technologies.
• Aptitude to independently learn new technologies.
• Have a belief in automation and tooling as a critical part of the software lifecycle.

Nice-to-Haves

• Experience building on Google Cloud Platform infrastructure.
• Experience modeling data in Google Datastore and Spanner.
• Experience using Google Cloud Functions and AppEngine.
• Knowledge of Double Entry Accounting Principles (GAAP).

Expectations

• Build software applications, unit testing, code review, test automation and continuous delivery.
• Collaborate with the team to design, develop, and support new features.
• Integrate software components and third-party programs.
• Create technical documentation for reference and reporting.
• Maintain coding, compliance, & security standards with good knowledge of web application vulnerabilities such as cross-site scripting (XSS), session hijacking, SQL injection, CSRF (Cross-Site Request Forgery), OWASP Top 10, and other attack vectors.
• Architecture and development of responsive and mobile first web applications and APIs.
• Collaborate closely across development disciplines to coordinate, and in some cases drive feature functionality and implementation.

Your mission as Zipi Tech Support is to deliver world class customer support experiences to Zipi’s customers.

About the Opportunity:

• Learn and maintain a comprehensive understanding of the Zipi platform and best practices to provide ongoing value and support to customers.

• Collaborate with Zipi leadership to develop processes and training materials to ensure a well-designed support experience for our clients.
• Develop and maintain customer-facing and internal support reference materials and knowledge base articles.
• Develop job descriptions, hire and train Tech Support Specialists for your team.
• Act as the first line of technical support to our clients through live chat, email, and phone conversations.
• Document software bugs and partner with software development to triage, prioritize and resolve product issues that are impacting customers.
• Push creative thinking beyond the boundaries of existing support best practices to come up with process improvements and new ways to delight customers.

Knowledge, Skills, & Abilities:

• Deep knowledge of computers and web technology
• Engage and partner with clients and internal partners as required
• Excellent customer service skills
• Excellent oral and written communication skills
• Excel in problem-solving
• Excellent case management, time management and organizational skills
• Excellent leadership skills
• Ability to prioritize and leverage resources successfully
• Proficiency in PC/Internet technologies, Google Suite, Zendesk Suite
• Excellent process development and management skills
• A go-getter with a willingness to do anything and 'make it happen'
• Positivity and customer-centric attitude a must!

Education & Experience:

• 2-3 years experience in cloud-based platform tech support
• 2-3 years process management and team leadership experience
• Experience with ticketing systems and administration, Zendesk preferred
• Experience in the real estate industry and/or accounting a plus