Zipi is looking for a high velocity Account Executive (AE) to help us grow revenue. We are on pace to 10x this year but need motivated and determined sales professionals to reach our goals. This is an exciting opportunity for someone with 2-5 years selling experience to be part of an exciting software-as-a-service (SaaS) business.

What You'll Do

• Deliver quality and tailored demonstrations of Zipi to prospects based on the prospects needs and priorities
• Understand customer goals, plans, challenges, timeline, budget, authority
• Meet or exceed your monthly goals
• Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices
• Supplement your pipeline by completing lead generating activities including cold calls, emails, and social touches

What We're Looking For

• 2-5 years experience as a sales representative and/or sales prospecting experience, preferably with real estate back-office and/or accounting software.
• Ability to speak with CEOs, CFOs, VP Finance, Controllers, Accountants and ask intelligent questions
• Self-motivated with ability to work in fast paced, changing environment
• Genuine customer empathy
• Organized and strong time management skills
• Excellent written & verbal communication
• A thirst for knowledge and growth in a start-up environment
• A sense of urgency and persistence
• Flexibility - we're a small company that moves and reacts fast

Skills

• Results-driven mentality, with a bias for speed and action
• Strong problem-solving skills, with the ability to translate data into insights. Experience with G Suite (docs, sheets,  slides) preferred.
  Strong presentation skills. 
• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

Zipi's Customer Success team engages our customers to drive Zipi adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive and administration teams in the launch, driving ongoing adoption and play a central role in directing the future of the product. 

What You’ll Do

• Drive retention and growth among our customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Zipi to customer admins and agents, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for customers to act as Zipi advocates (e.g. testimonials, case studies).
• Collaborate closely with the Sales team to support pilot customers, renewals, and expansion opportunities.
• Compile and organize resources across the Zipi org as needed to support customers needs.
• Represent the voice of the customer to inform our sales process and product road map.

What We’re Looking For

• 2+ years in a Customer Success, Relationship Management, Account Management, or similar role.
• Experience working with large enterprise customers.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Experience working in the real estate industry preferred (familiar with back office, accounting, commission structures, etc).

Skills

• Results-driven mentality, with a bias for speed and action.
• Strong problem-solving skills, with the ability to translate data into insights. Experience with G Suite (docs, sheets,  slides) preferred.
• Strong presentation skills. 
• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

A technical writer is a professional writer that communications complex information. So what exactly does a technical writer do? They create technical documentation for varying audiences to use as a reference when accomplishing given tasks.

Prerequisites

• Basic understanding of how software is developed.
• Strong writing skills.
• Competent knowledge of software infrastructure.

Nice-to-Haves

• Experience writing software code.
• Experience in the Real Estate industry.

Expectations

• Become a real estate industry and Zipi subject matter expert (SME).
• Create Technical Reference Manuals for Internal Engineering and Development teams.
• Write Public Knowledgebase Articles for End-Users.
• Produce Content for Quick Reference Guides.
• Research Topics and Express Thought-Leading White Papers.

This person will support a variety of cloud workloads and will be instrumental in setting standards on key technologies. You will help drive both performance and cost efficiencies within Google Cloud Platform infrastructure. Will deliver innovations around build pipelines, infrastructure automation, and performance. The position will also assist with internal IT infrastructure operations and user management.

Prerequisites

• 3+ years experience with Google Cloud Platform Serverless Orchestration on a commercial SaaS product.
• Setup and Configuration of Cloud Monitoring & Logging
• Developed & Managed CI/CD
• Experience with database technologies (SQL, NoSQL, memory cache)
• Experience managing file, block, and object storage architectures
• Basic networking (routes, security groups, firewall rules)

Nice-to-Haves

• Previous Experience with Stackdriver
• Sentry as APM tool
• Google Cloud Source Repos (CSR)
• Google Cloud Functions, AppEngine, Datastore, Spanner.
• Google Cloud Trace libraries used to setup distributed Tracing in PROD
• Instrument code to enable Cloud Profiler, Cloud Tracing and Cloud Debugger G Suite Management Experience Javascript, Typescript, Node.js

Expectations

• Establish Proactive Monitoring and Alerting of Metrics. Use metrics to drive the scalability and health of infrastructure and applications.
• Blackbox Monitoring - Monitor and provide notifications of user-visible attributes of the system, for example:
  
  
  • Service Uptime
  • Response Time (latency)
  • Error count/rate
    
    

• Whitebox Monitoring - Monitor and provide notifications of internal attributes of the system, for example:
  
  
  • CPU utilization
  • Memory utilization
  • Instances utilized
  • Billing alerts
    
    

• Define and expand beyond initial KPI baseline.
• Realtime Dashboards & Automated Reporting
• DevOps Automation
• Deployment Monitoring, for example:
  
  
  • Frequency of Deployments
  • Track Failed Deployment
  • Automate recovery of failed deployments
    
    

As a Senior Quality Assurance Engineer, you will be responsible for ensuring the integrity of the platform is maintained at scale. This means that processes will need to be put in place to ensure that bug-free code is delivered to production and system reliability is maintained. You will be responsible for either conducting the necessary tests or designing the processes that will result in successful deployments.

Prerequisites

• 4+ year of experience working as a Quality Assurance Engineer.
• Experience in manual testing.
• Experience in automation testing.

Nice-to-Haves

• Coding experience with Angular, Typescript, Javascript and Node.js.
• Experience with black box and white box testing with deep understanding of SQA methodologies, techniques and approaches.
• Experience with types of testing including regression, performance, stress, unit, API, integration, and security testing.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Expectations

• You will be responsible for all testing of an entire project across various platforms.
• You will own the development and execution of test plans and test cases for multiple features of an application.
• You will develop and maintain testing strategies, including manual and automation testing.
• You will ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results.
• You will participate in design and specification reviews, and use this information to design test plans.
• You will promote QA productivity through automation, tools, and other best practices.
• You will promote a culture of quality throughout the organization.
• Solve problems related to your job function through analytical skills.
• Deliver excellent customer experiences.

As a Senior Software Engineer on the developer ecosystem and API product you will help build a turnkey, sustainable way for Platform users to access all Zipi services. You will help enable internal and outside teams to integrate with the Zipi Platform quickly and simply, rather than manage hundreds of underlying platform features.

Prerequisites

• 3+ years of using Node.js on a commercial software project.
• 5+ years of experience developing SaaS applications in the public cloud.
• Experience Designing and Deploying APIs.
• Solid understanding of API design, canary deployments, and feature flags.
• Strong Understanding of Best Practice Security Principles for Public Cloud SaaS product.

Nice-to-Haves

• Be an exemplar software engineer, who crafts elegant, quality code that is resilient and scalable.
• Google Cloud and Tyk API Gateway expertise.
• Javascript, using a more modern framework like Angular front end in the last few years; Node on the backend.

Expectations

• Partner with product, UX and other senior engineers on feature discovery and rapid prototyping to help shape the long term API developer ecosystem roadmap in the product portfolio.
• Provide expertise in crafting the public API to serve as a robust and purpose driven ecosystem for the developer community.
• Have a major impact across the engineering org by being a role model and mentor for other engineers.
• Help the entire team continuously improve our processes, techniques and technologies.

We’re looking for a Full-Stack developer who dives deep into tech and is trusted by their peers to come up with the best solutions for any problem. We design as a team, we code review each other's work, and we invest in automated testing and deployments. We look for phenomenal teammates who are able to tackle problems under tight constraints and deliver forward-thinking solutions.

The team builds a platform and feature set that is designed to improve people’s lives through experiences they have with real estate. Our entire tech stack is on cloud-based infrastructure, from the UI to the data, and everything in between. The ideal Full-Stack developer will collaborate with peers to create a new user experience for our customers while ensuring the Back-End is built securely and to scale through corresponding APIs and services.

Prerequisites

• 5+ years experience in a professional programming position.
• Deep knowledge and experience in UI
• Technologies (Angular, Typescript and Javascript).
• Experience building applications with Node.js.
• Experience modeling data in relational and NoSQL databases.
• Experience querying with ElasticSearch.
• Experience building on Public Clouds.
• Experience writing REST APIs.
• Experience with micro-services architecture and server side technologies.
• Aptitude to independently learn new technologies.
• Have a belief in automation and tooling as a critical part of the software lifecycle.

Nice-to-Haves

• Experience building on Google Cloud Platform infrastructure.
• Experience modeling data in Google Datastore and Spanner.
• Experience using Google Cloud Functions and AppEngine.
• Building middleware to sync data between disparate systems.

Expectations

• Build software applications, unit testing, code review, test automation and continuous delivery.
• Collaborate with the team to design, develop, and support new features.
• Integrate software components and third-party programs.
• Create technical documentation for reference and reporting.
• Maintain coding, compliance, & security standards with good knowledge of web application vulnerabilities such as cross-site scripting (XSS), session hijacking, SQL injection, CSRF (Cross-Site Request Forgery), OWASP Top 10, and other attack vectors.
• Architecture and development of responsive and mobile first web applications and APIs.
• Collaborate closely across development disciplines to coordinate, and in some cases drive feature functionality and implementation.
  
  

We’re looking for a Full-Stack developer who dives deep into tech and is trusted by their peers to come up with the best solutions for any problem. We design as a team, we code review each other's work, and we invest in automated testing and deployments. We look for phenomenal teammates who are able to tackle problems under tight constraints and deliver forward-thinking solutions.

The team builds a platform and feature set that is designed to improve people’s lives through experiences they have with real estate. Our entire tech stack is on cloud-based infrastructure, from the UI to the data, and everything in between. The ideal Full-Stack developer will collaborate with peers to create a new user experience for our customers while ensuring the Back-End is built securely and to scale through corresponding APIs and services.

Prerequisites

• 5+ years experience in a professional programming position.
• Deep knowledge and experience in UI
• Technologies (Angular, Typescript and Javascript).
• Experience building applications with Node.js.
• Experience modeling data in relational and NoSQL databases.
• Experience querying with ElasticSearch.
• Experience building on Google Cloud Platform infrastructure.
• Experience writing REST APIs.
• Experience with micro-services architecture and server side technologies.
• Aptitude to independently learn new technologies.
• Have a belief in automation and tooling as a critical part of the software lifecycle.

Nice-to-Haves

• Experience building on Google Cloud Platform infrastructure.
• Experience modeling data in Google Datastore and Spanner.
• Experience using Google Cloud Functions and AppEngine.
• Knowledge of Double Entry Accounting Principles (GAAP).

Expectations

• Build software applications, unit testing, code review, test automation and continuous delivery.
• Collaborate with the team to design, develop, and support new features.
• Integrate software components and third-party programs.
• Create technical documentation for reference and reporting.
• Maintain coding, compliance, & security standards with good knowledge of web application vulnerabilities such as cross-site scripting (XSS), session hijacking, SQL injection, CSRF (Cross-Site Request Forgery), OWASP Top 10, and other attack vectors.
• Architecture and development of responsive and mobile first web applications and APIs.
• Collaborate closely across development disciplines to coordinate, and in some cases drive feature functionality and implementation.

• Learn and maintain a comprehensive understanding of the Zipi platform and best practices to provide ongoing value and support to customers.

• Collaborate with Zipi leadership to develop processes and training materials to ensure a well-designed support experience for our clients.
• Develop and maintain customer-facing and internal support reference materials and knowledge base articles.
• Develop job descriptions, hire and train Tech Support Specialists for your team.
• Act as the first line of technical support to our clients through live chat, email, and phone conversations.
• Document software bugs and partner with software development to triage, prioritize and resolve product issues that are impacting customers.
• Push creative thinking beyond the boundaries of existing support best practices to come up with process improvements and new ways to delight customers.

Knowledge, Skills, & Abilities:

• Deep knowledge of computers and web technology
• Engage and partner with clients and internal partners as required
• Excellent customer service skills
• Excellent oral and written communication skills
• Excel in problem-solving
• Excellent case management, time management and organizational skills
• Excellent leadership skills
• Ability to prioritize and leverage resources successfully
• Proficiency in PC/Internet technologies, Google Suite, Zendesk Suite
• Excellent process development and management skills
• A go-getter with a willingness to do anything and 'make it happen'
• Positivity and customer-centric attitude a must!

Education & Experience:

• 2-3 years experience in cloud-based platform tech support
• 2-3 years process management and team leadership experience
• Experience with ticketing systems and administration, Zendesk preferred
• Experience in the real estate industry and/or accounting a plus